Returns & Exchanges
At Twentyfour Store, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. Whether the fit isn't right or you've changed your mind, our goal is to make your exchange or refund process as effortless as your style.
Initiate Your Request
Visit our online return portal with your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the original items, including all designer tags and packaging, into the mailing box to ensure they arrive in perfect condition.
Label and Ship
Print your prepaid shipping label from the portal, attach it to the outside of your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing